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Please review some of our latest thinking on insurance.

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The Coming Convergence of U.S. Health Care and Financial Services
The McKinsey Quarterly, 2005 Web exclusive
As the changing landscape offers new opportunities, successful companies will choose one of three roles and invest in new capabilities now.
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The Journey, Revisited
August 01, 2004
In the mid-1990s, we published a report called The Journey, a thought piece that described how the industry faced a hard trek up a mountain of challenges. In a world today that seems riskier than it was back then, we've revisited the conclusions of our first publication, and explore the further factors that underpin the wide range of operating results among major companies.
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An Operating Edge for Insurers
The McKinsey Quarterly, 2005 Web exclusive
To be distinctive, carriers must provide high-quality, personalized service to agents while keeping costs under control.
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Limiting Churn in Insurance
The McKinsey Quarterly, 2004 Web exclusive
Customer segmentation can help companies target their retention efforts more effectively.
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Life Insurers Look to IT
The McKinsey Quarterly, 2004 Web exclusive
New IT investments are capable not only of making insurance companies more efficient but also of mitigating the losses from agents who leave.
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Lower Repair Costs for European Auto Insurers
The McKinsey Quarterly, 2003 Number 1
Web-based systems and recent regulatory changes are helping insurers establish better - and cheaper - repair networks.
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A Smarter Investment Strategy for Insurers
The McKinsey Quarterly, 2004 Number 1
The time has come for insurance companies to reconsider their approach to risk and reward.
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Assessing Insurance Deals
The McKinsey Quarterly, 2003 Number 2
Stock markets didn’t look kindly on M&A deals in the insurance industry during the 1990s, but a few fared better than most.
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Taking the Risk Out of Retirement

Financial institutions around the world can help people retire with more income and less uncertainty.

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